As part of my routine, I'm sending a weekly digest to the team.
I was very surprised to find out, that the time settings in Explore - Zendesk Guide - Search tab have no impact on the last section of the report page "Search queries and top clicked articles".
According to the support agent, " The Report is by default excluding the time filter, which means it always shows the top clicks regardless of date".
I though that having a time filter option at the top of the page means it actually has impact on the content of the page.
Apparently, this option is available only with the more expensive suite.
Please sign in to leave a comment.