API chats - Unauthorized access
Dear all, I'm trying to use REST API chats with the
URL : https://www.zopim.com/api/v2/chats
but the API responds with :
{
"error": "Unauthorized",
"description": "The server could not verify that you are authorized to access the requested resource"
}
I've tryed both with :
- Basic Auth : using mail and password of an admin account
- Bearer token : using an Oauth client secret generate by Zendesk admin center
It feels like credentials provided cannot usi chats api.
Have you ever had the same issue ?
Thanks in advance
Fabio Bianco
-
Hi Fabio,
For Chat, you must create the OAuth client from the Chat dashboard rather than Support admin settings. Check out our tutorial for generating an OAuth token for Chat.
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