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Ability to make some agents admins over only certain categories in the help center



Posted Jan 26, 2023

Ability to make some agents admins over only certain categories in the help center.

  • Allow some Admin agents the ability to publish for Category A only
  • Allow other Admin agents the ability to publish for Category B only
  • Allow Top Admin the ability to edit and publish for any category.

 

This will ensure team members working on internal articles don't edit or publish external articles without limiting their admin permissions for the internal help center.


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