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Have department field assign on reconnect

Answered
Jon

Please assign department field on chat re-connects. There is a reason for the department field applying to the initial chat so it makes sense for the reconnected chat to still have the department field assigned. It's a negative user and business experience not to have this functionality.

1 Comments

  • Sarah Darmawan
    Zendesk Product Manager

    Hi Jon, 

    Thanks for taking the time to post in our Community Forum. You will need to use the on:connected callback so the JS APIs implemented can re-apply Chat tags properly. 

    Hope this helps!

    - Sarah D.

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