Have department field assign on reconnectAnswered
Please assign department field on chat re-connects. There is a reason for the department field applying to the initial chat so it makes sense for the reconnected chat to still have the department field assigned. It's a negative user and business experience not to have this functionality.
Thanks for taking the time to post in our Community Forum. You will need to use the on:connected callback so the JS APIs implemented can re-apply Chat tags properly.
Hope this helps!
- Sarah D.
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