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Zendesk Ticket Count limit in Jira

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Naghash Baghdasaryan

Posted Jan 30, 2023

The Zendesk Ticket Count limit in Jira.
The linked Tickets field shows 99+ in Jira, and with Zendesk Ticket Field not updating it makes it almost impossible to check the actual number of tickets if there are over 99 linked tickets, which is currently done by manually counting the linked tickets number. Is there a way to upgrade this feature and instead of showing 99+ show the exact number of the linked tickets?

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    Official

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    David Gillespie

    Zendesk Product Manager

    Hi Naghash Baghdasaryan,

    Thank you for submitting this feedback for the Jira integration. 

    I've captured this feature request for the integration and we'll look to bring this in when we next work on that part of the product.

    Thanks,

    David

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