• Zach Anthony

  • January 31, 2023 00:31

  Zendesk Product Manager

  Hi Alex,

  I can understand that the prompt is a little unclear for using an API token. In order to use an API token to log in, you will need to enter your email address and then '/token'. For example test@demo.com/token and then enter the API token as a password. ZCLI does not require the Zendesk account owner's login details, an admin user will do just fine.

  Hope this helps!

• Alex

  • January 31, 2023 00:55

  Many thanks Zach.

  Still unsure why the password access wasn't working but got in with the token access.

• Kent Babb

  • February 09, 2023 20:40

  So, if I am using environment variables, I would need to set:

  ZENDESK_SUBDOMAIN = mysubdomain

  ZENDESK_EMAIL = username@mycompany.com/token

  ZENDESK_PASSWORD = api token

  Correct?  If so, that is exactly what I am doing, and I still get the message "Failed to load secure credentials store: use environment variables to log in.  You can user credentials stored in environment variables..."

• James Rodewig

  • February 10, 2023 10:36
  • Edited

  Zendesk Documentation Team

  Hi Kent Babb,
  
  If you're using environment variables, omit "/token" from the ZENDESK_EMAIL value. ZCLI will append this suffix for you. I'll update the docs to make this clearer.

  Hope that helps!

• Kent Babb

  • February 11, 2023 18:19

  Part of my problem was not knowing that if you choose to use the environment variables, you do NOT need to execute the zcli login command.  That part was not clear to me.

• James Rodewig

  • February 12, 2023 14:57
  • Edited

  Zendesk Documentation Team

  Thanks for the feedback, Kent.
  
  We've made some recent changes to the docs to make this more clear:
  
  

  • You can authenticate ZCLI using one method (profiles or environment variables): docs
  • Order of precedence for profiles vs environment variables: docs

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