Trigger based on received period
Posted Jan 31, 2023
Hey,
I am trying to add a trigger that could filter based on a period of time.
For example,
If a user has open more than X no. of tickets within the current month, do a specific action.
Any suggestions on how that can be achieved?
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2 comments
Gaurav Parbat
Hi Gabriel,
Thank you for submitting this request. We wanted to let you know that at this time we are not able to commit to building this feature. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.
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Gabriel Manlapig
Unfortunately with Zendesk Triggers, or any business rule for that matter, it is not possible to fire based on the number of tickets you receive on a particular period of time. However, I do agree this would be a good feature to have. Thank you!
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