Implementing Article Recommendation for Multiple Chat Widgets from a Single Help Center

Answered

3 Comments

  • Sarah Darmawan
    Zendesk Product Manager

    Hi Ahmad, 

    If you have a Support subscription as well, you should be able to use the Web Widget (Classic) & its SDKs to achieve a differentiated Help Center experience. You can then set up restricted Help Center content only accessible by verified users when they sign in either via SSO or directly through the Help Center.

    Here's an article on this: https://support.zendesk.com/hc/en-us/articles/4408843923610

    Hope this helps!

    - Sarah D.

    1
  • Fernando Lunardelli

    In my case I need to construct two chatbots using web channel. One for my website and another for my internal system (which will receive my logged users) ... Is it possible? To have 2 distinct chatbot contexts for a single channel?

    0
  • Dane
    Zendesk Engineering
    Hi Fernando,

    You can enable the widget on your Help Center (Zendesk Guide) then embed the same Help Center on your own website without any issues.
    0

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