Hello there.

Suggestion: A more meaningful trial for busy people

I started the 14-day trial. Having the option when starting the trial to "pre-populate trial with fictitious data" would really be useful. By doing so, the trial will be much more effective in showcasing Zendesk. Particularly for people who don't have a lot of time, or are finding it difficult to visually "connect the dots."

Starting small would still be really useful - just prepopulate the tickets, with sufficient history for Explore to show it's true capabilities. 

This would also make working through Evaluate Support and Evaluate Explore much more obvious in presenting "what's in it for me." 

Do justice to Zendesk! :)

Best wishes,
Michelle