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Putting Info from organisation card into custom fields on a ticket

Answered
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Zac Stanger

Posted Feb 07, 2023

I have info on custom fields on the organization card that is pulled into Zendesk with a SQL sync tool.

 

I have custom fields on a Form that I want to auto-populate when a ticket comes in from that organization.

Is it possible?

 

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    image avatar

    Dekbi

    Zendesk Customer Care

    Hi Zac,
     
    You can use 'Triggers' to auto-populate information on the custom fields that you have on a ticket form.
     
    For your reference: About triggers and how they work

    Here's a sample trigger:
     

    -1

    image avatar

    Zac Stanger

    It's a custom field in the organization card.

    I have a "Shipping Agent" field on the organization card when a ticket comes in form that organization I want it to automatically fill the "Shipping agent" field in the custom field on the ticket 

     

    We have 2500 customers and i want to find a way to do this without creating 2500 triggers

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