Putting Info from organisation card into custom fields on a ticket


  • Dekbi
    Zendesk Customer Care
    Hi Zac,
    You can use 'Triggers' to auto-populate information on the custom fields that you have on a ticket form.
    For your reference: About triggers and how they work

    Here's a sample trigger:

  • Zac Stanger

    It's a custom field in the organization card.

    I have a "Shipping Agent" field on the organization card when a ticket comes in form that organization I want it to automatically fill the "Shipping agent" field in the custom field on the ticket 


    We have 2500 customers and i want to find a way to do this without creating 2500 triggers


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