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Chat Metrics for Messaging

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Cheryl Lane

Posted Feb 16, 2023

Hi,

We're looking to manage some real time displays of our Messaging availability and were looking at the APIs for it and found this https://developer.zendesk.com/api-reference/live-chat/real-time-chat-api/metrics/#chat-metrics

The agent data works for messaging, but the chat metrics don't work - is there plans on the roadmap to replicate this realtime data that existed for Chat in Messaging?

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Cheryl,
     
    Yes, there are plans for adding real-time Messaging APIs.  Subscribe to our Announcements section to receive notifications as we post future feature announcements.

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    Flora Chen

    Christopher Kennedy when will real-time Messaging APIs be available？ Do you have a specific time?

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hey Flora,

    Unfortunately we aren't able to provide an specific timeframe at this point. As Chris mentioned, I'd suggest keeping an eye out in our Announcement section for up to date information on new products and services.

    Thanks!

    Tipene

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