Recent searches
No recent searches
Assign tag based on ticket Event?
Posted Feb 17, 2023
I am looking for a way to make Error/s from ticket Event view more visible to agent/s, but it seems there is no way to do this at the moment (or there is?)
This is the use case:
End users can not add to CC emails which don't have an account yet. End user opens a ticket with such email as CC, email gets removed by Zendesk automatically; end user has no idea this happened, agent can only know if he/she would check Events. In Events there is: Error This user does not have permission to create new user records. The following email addresses have been removed from CC: <list_of_emails>
At the moment Trigger can not be created for Event/s so I can apply a tag or post an internal note with the above error.
Is there another way to go about this or would this be a feature request?
0
1 comment
Tony
as it is now, triggers shouldn't be able to catch errors in conditions. Because of that, I believe there isn't a way to apply a tag in that way, I'm afraid.
In addition, I encourage you to review our Product Feedback forum in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post.
We truly value customer feedback, and your voice and votes in the forums help influence future Zendesk functionality.
0