Recent searches
No recent searches
ChatGPT in Zendesk Chat - is it possible already?
Posted Feb 20, 2023
So, ChatGPT. I'm sure there are many applications that it could be used for, but I guess the Zendesk Chat is the main topic here.
I've searched all over the WEB, but can't find any solid information. I was surprised to see that there is no action regarding it here either - no articles or community posts. Especially given Zendesk's attention to AI, self-service, and industry trends - ChatGPT is nowhere to be seen in those resources. I'm sure it's a hot topic somewhere in the background though, as GPT is quickly becoming a functioning service, and if I'm understanding correctly, proper API is coming soon too.
Over the past couple of months, I've quickly gone through various stages: from "ChatGPT is just a thing that barely functions somewhere in a lab", to "Don't want the hassle of being an early adaptor", to "I can't ignore this any longer, how can I get the ball rolling?".
I'm struggling to understand how far out the technical availability is. Is Zendesk already working on making it available within their Chat? Or is that a joined integration project with OpenAI (requires more time)? Or are we waiting for that API to be dropped by OpenAI? Or can this already be implemented somehow? Or would we have to drop Zendesk Chat, and use a different Chat/Widget?
Does anyone here have any real-life experience (or even success) with this? What is the current state of availability, and is there a way to integrate ChatGPT into the existing Zendesk Chat/Widget?
Many thanks!
2
5 comments
Elaine Tan
This is what ChatGPT recommends, would like to hear more from Zendesk!
1
James Rodewig
You may be interested in this app tutorial: Using AI to summarize conversations in a Support app
The tutorial explains how you can use the Zendesk Apps framework (ZAF) to extend Zendesk using GPT-3 and the OpenAI API. You can use the tutorial as a starting point for building your own apps and integrations.
2
Jayvee
Hi, good day,
We are trying to implement this and had been following the guide step by step using ZAT instead of ZCLI as we had not been able to work with it properly.
We encountered this error and could not go past it.
Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received
Is there something else that we missed? any assistance would be greatly appreciated.
0
Erica Girges
Hey Jayvee, I went ahead and responded to your post with this question. In case anyone else is having this issue I'll link to the post here for updates.
0
Rebeca
Hi! Has anyone tried ChatGPT for Help Center articles translations? I would be interested in knowing more about that.
0