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Messaging Bot flow



Posted Feb 22, 2023

Request to enable cloning for individual Answers or bot flows. 

Right now, it is only possible to clone the entire Bot, as opposed to cloning individual/specific Answer flows.


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2 comments

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Lisa Tam

Zendesk Product Manager

Hey Yasser,

Thanks for your feedback. Are you wanting to copy answers between different bots or within the same bot? If the latter you can work around this by copying and pasting the bot flow content over to the other answer.

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Harper Dane

Zendesk Luminary

Lisa Tam Unfortunately that solution only works intermittently, and I've never seen a successful copy and paste for flows that contain Carousels. Those always have to be completely re-done by hand.

Sometimes cloning or copy-pasting also does strange things with rule branches, such as swapping your "open hours" rules with your "closed hours" rules for Business Hours conditions.

Copying bot flows is so unreliable that I default to simply re-writing everything by hand, rather than dealing with the many irritating quirks of copy-pasting steps.

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