Drill in feature in Guide dashboard doesn't work


  • Orsolya Forster
    Zendesk Product Manager

    Thanks for the feedback Sini,

    We are constantly collecting feedback about the dashboards and areas to improve. Can you be more specific about which chart did you use the drill function on and what was the data you missed?


  • Sini

    Hi Orsolya Forster,

    Thanks for your comment!

    All the charts in Guide Dashboard gives the same result, when selecting the Drill in option in them. They are missing all the additional datapoints. I asked about this from Zendesk Support, and they said that unfortunately this is the default setup for Guide Dashboard, and the only thing we can do is to send this feedback and request of having any additional datapoints in the future.


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