Explore error code readability
Zendesk LuminaryCommunity Moderator
Posted Feb 28, 2023
Explore is a powerful tool, however the error codes presented are nigh unreadable to a human being.
Please (pretty please) can we do something to improve the readability of the errors? I have no idea what I did wrong to cause this error while building a report. It's resulted in me needing to create a (still ongoing) support ticket for something that could have easily been deflected had the error told me what I had done to anger the_e.
Instead, I am left to wonder what "the_e" is. Why was it cancelled? Or is it the_e responsible for the cancelling? What powers does the_e possess? Is it a benevolent or malicious force? Would knowing the answers to these mysteries shatter my sanity?
Thanks for reading!
7
2
2 comments
Dan R.
I just got an answer from Support. I had opened a ticket on Feb 23rd, so this took almost two weeks when a simple readable error code would have saved both myself and Sonny,(the awesome support agent who helped me) all this time.
According to Zendeskian lore, the_e becomes displeased if you attempt to apply an Explosion to a report and the resulting data exceeds 30 values. Filtering the data beforehand to reduce below 30 values will solve the issue. In my case, I was applying the Explosion before fully filtering by other elements and because the error kept appearing, I wasn't able to continue.
Zendesk, this was all avoidable! Please fix the errors to be helpful to the user!
2
Annie Baker
I agree, I'm having this same issue with no context as why
1
Sign in to leave a comment.