Whitelist users in community forums
We have a few contributors who regularly post useful articles in our community forums. Every time, their posts, and comments replying to other users, end up marked as spam. This is confusing for our contributors, and can make other users think that they are not responsive, when in reality, it's just that it takes one or two days for an admin to approve their posts manually.
Right now, there is no way to disable the spam filter, and that's okay, I believe it to be a useful feature. However, it is very frustrating having to manually approve posts from trusted contributors every single time.
So, I would like to be able to whitelist specific users, and mark them as "never send to spam".
There's already something similar for Zendesk support (here), but it works only for support tickets, not for the community forums / Guide.
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This would be very helpful and could increase user acceptance of the forum. People don't want to be treated like newcomers when they have been community members for a longer time.
At the same time, you might not want to promote users to approve their own posts because they would be able to see all new posts and comments that are waiting for approval.
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You are absolutely right Matthias, it's very frustrating for people who have been using the forums for years to be treated as a filthy spammer.
As for the approval of posts, the idea is that an admin would take care of that, and would mark users as "safe" so that they wouldn't have to approve their posts every single time.
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