• Official comment

  Sasha Zakharenko

  • March 09, 2023 17:51

  Hi Nurymkhan!

  As we discussed in the call, here is the proposed solution:

  1. Create a ticket Side Bar App
  2. Listen to comment.attachments.changed
  3. If an attachment is added, fire another API call to delete the attachment from the comment
  4. [Optional] Show dialog/modal on error about adding the attachment
  5. Result: If the agent press Send button, it will still not deliver the message

  This will be the generic solution since it is workable for both Comment base (email) + Messaging

  If it's too complicated - our PS and partners are here to help. 

   

  We will be visiting your company next week, see you!
• Greg Katechis

  • March 02, 2023 17:31

  Zendesk Developer Advocacy

  Hi Nurymkhan! We do not have an available method in ZAF to disable the attachment option in the ticket editor.

• First Heartland Jusan Bank

  • March 03, 2023 07:48

  Hi Greg. And there is no way to solve this?

• First Heartland Jusan Bank

  • March 15, 2023 16:54

  Hi Sasha Zakharenko!
  If you mean Delte Upload endpoint - this removes the attachment file itself, but does not exclude it  from the comment.

  Perhaps you meant some other endpoint?
  Thank you for your feedback.

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