Hello, based on a previous post, it seems Zendesk Talk doesn't provide surface call control events. Basically, we are looking for call control events to be exposed, so software can act on these events to trigger logic. These events could detail the lifecycle of a call, at its most basic level, answer ing a call and ending a call, but other call control events should be surfaced - as shown below (like mute/unmute, hold/unhold, etc).

Some of these all flows aren't available in Zendesk Talk but may be in the future, so worth raising them.

**Inbound Call**
Simple Inbound
Inbound-Hold/Un-hold
Inbound-Hold/Outbound
Inbound-Hold/Outbound (Cold Transfer)
Inbound-Hold/Outbound (Warm Transfer)
Inbound-Hold/Inbound secondary Agent Consult
Inbound-Hold/Inbound secondary Agent (Cold Transfer)
Inbound-Hold/Inbound secondary Agent Consult (Warm Transfer)
Inbound-Hold/Inbound alternate Queue Transfer
Is Mute Used?

**Outbound Call**
Simple Outbound
Outbound-Hold/Un-hold
Outbound-Hold/Outbound
Outbound-Hold/Outbound (Cold Transfer)
Outbound-Hold/Outbound (Warm Transfer)
Outbound-Hold/Inbound secondary Agent Consult
Outbound-Hold/Inbound secondary Agent (Cold Transfer)
Outbound-Hold/Inbound secondary Agent Consult (Warm Transfer)
Outbound-Hold/Inbound alternate Queue Transfer
Is Mute Used?