Error Loading Zendesk Answer Bot Articles on Android

10 Comments

  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Saw,
     
    A few questions so that we can troubleshoot more effectively: 
     
    Have you been able to replicate this error? 
    Is this happening consistently or sporadically? 
    Is this affecting all of your articles or just a subset? 

    Thanks!
    0
  • Saw Soon Kheong

    Hi Eric,

    We have been able to reproduce the error consistently, and it is impacting all of the articles.

     

     

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Saw,

    Can you please try replicating it in our example app?
     
    Thanks!
     
    0
  • Saw Soon Kheong

    Hi Eric,

    After testing with the demo app and encountering the same error, here's the corresponding logcat.

    2023-03-06 23:40:53.345 17356-17356 ZendeskHelpCenterProvid com.zendesk.answerbot_sample         E  Time in UTC: 2023-03-06T15:40:53Z
    2023-03-06 23:40:53.345 17356-17356 ZendeskHelpCenterProvid com.zendesk.answerbot_sample         E  Help Center is disabled in your app's settings. Can not continue with the call
    2023-03-06 23:40:53.403   956-1298  BufferQueueDebug        surfaceflinger                       E  [com.zendesk.answerbot_sample/zendesk.answerbot.AnswerBotArticleActivity$_17356#0](this:0xb400006f577ef950,id:-1,api:0,p:-1,c:-1) id info cannot be read from 'com.zendesk.answerbot_sample/zendesk.answerbot.AnswerBotArticleActivity$_17356#0'
    2023-03-06 23:40:53.966  1512-2104  WindowManager           system_server                        E  win=Window{4ab66d1 u0 com.zendesk.answerbot_sample/zendesk.messaging.MessagingActivity} destroySurfaces: appStopped=true win.mWindowRemovalAllowed=false win.mRemoveOnExit=false win.mViewVisibility=8 caller=com.android.server.wm.ActivityRecord.destroySurfaces:5867 com.android.server.wm.ActivityRecord.destroySurfaces:5848 com.android.server.wm.ActivityRecord.notifyAppStopped:5912 com.android.server.wm.ActivityRecord.activityStopped:6554 com.android.server.wm.ActivityClientController.activityStopped:254 android.app.IActivityClientController$Stub.onTransact:596 com.android.server.wm.ActivityClientController.onTransact:130
    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Saw,

    You mind if I move this into a ticket so you can provide us your copy of the example for me to test with?

    Thanks!
    0
  • Saw Soon Kheong

    Hi Eric,

    Sure, I'm okay with creating a ticket and providing you with my copy of the example to help with testing.

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Saw,

    Sorry for missing your response. I've went ahead and opened up a ticket on your behalf. Look forward to working with you via that!
    0
  • Ariya

     

    Hello any updates about this issue?
    because i got the same issue

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey ariya,

    Do you have the logger enabled? What is the output when receiving this error? 
    0
  • Jeovanih Figueiredo

    PLEASE CAN SOMEONE HELP FIX THIS ERROR 

     

    Probably at least one of the constraints in the following list is one you don't want. 

    Try this: 

    (1) look at each constraint and try to figure out which you don't expect; 

    (2) find the code that added the unwanted constraint or constraints and fix it. 

    (

        "<NSLayoutConstraint:0x600001036990 'accessoryView.bottom' _UIRemoteKeyboardPlaceholderView:0x14b948ba0.bottom == _UIKBCompatInputView:0x14bc07e00.top   (active)>",

        "<NSLayoutConstraint:0x600001092530 'assistantHeight' SystemInputAssistantView.height == 45   (active, names: SystemInputAssistantView:0x14bc35220 )>",

        "<NSLayoutConstraint:0x6000010287d0 'assistantView.bottom' SystemInputAssistantView.bottom == _UIKBCompatInputView:0x14bc07e00.top   (active, names: SystemInputAssistantView:0x14bc35220 )>",

        "<NSLayoutConstraint:0x600001028820 'assistantView.top' V:[_UIRemoteKeyboardPlaceholderView:0x14b948ba0]-(0)-[SystemInputAssistantView]   (active, names: SystemInputAssistantView:0x14bc35220 )>"

    )

    0

Please sign in to leave a comment.

Powered by Zendesk