Zendesk Reporting - How to Filter Ticket by Greater than x Tickets
Hello
I'm creating a report for the number of tickets by organization name. The trouble is, we have a very large number of different customer organizations such that, for the 4 month period we wish to report on, the bar chart does not display every customer organization as some names are hidden because there's not enough space. The only way to see all of the organization names is to zoom out repeatedly until all orgs are displayed, but then the display is so tiny as to be ineligible. You would think the chart would span over multiple screens if there are too many to display in a single screen.
I'd like to create 2 charts, for example:
Tickets created between 1 Nov 2022 and 28 Feb 2023 by organization:
1. with greater than 5 tickets.
2. with 4 tickets or fewer.
Any advice or workarounds are appreciated.
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Hi Suzan,
If the chart cannot accommodate the amount of data, it will be better if you use table instead. Or you can also further optimize by using advanced group. But this will only apply if the orgs has a common identifier or if they can be grouped together in the first place. If not, might as well think of another attribute to use.
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