How to change audio output settings in Zendesk Talk?

Answered

March 08, 2023 22:47

I would like to change the audio output from my speakers to my headphones.

I'm using the latest version of Chrome on Mac Ventura.

I tried changing the default audio output device in Mac settings, but that didn't make any difference. It seems that Zendesk (or Chrome?) is picking an audio device randomly.

Basically all I'm looking for is a toggle like in Google Meet, Zoom, etc. where you can pick the audio output device. This is a basic and essential feature that will be required if we are to adopt Zendesk Talk.

Thank you!

1 Comments

Official comment
Sean Chuang
- March 15, 2023 09:35
Zendesk Product Manager
Hello,

Thank you for your comment. At this time we are not adding that feature natively. However, you should be able to address this on the browser level or on the OS level. Here is an article to digest:

https://support.zendesk.com/hc/en-us/articles/4408837884826-Why-do-I-see-the-error-message-Your-browser-has-suspended-your-audio-Click-here-to-re-enable-

If you have additional question, the quickest path is to start a support ticket.

Thanks,

Sean

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