Agent ID Available in API when call is not conneceted

Answered
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Michael Colm Hayes

Posted Mar 09, 2023

Currently, via the API we can not receive the agent ID of the user who made the outbound call when the call is not connected / talk time = 0. This means we have uncompleted data. To be able to report on attempted outbound calls is necessary to create an overview on our agents activity and performance.

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      Sean Chuang

      Zendesk Product Manager

      Hello, 

      Thank you for your comment. At this time, we are not planning to add this data point to our report. We will put this on our backlog for future consideration. 

      Thanks,

      Sean

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      Official

      image avatar

      Sean Chuang

      Hello, 

      Thank you for your comment. At this time, we are not planning to add this data point to our report. We will put this on our backlog for future consideration. 

      Thanks,

      Sean

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