Get Ticket Field API for Anonymous Users

6 Comments

  • Greg Katechis
    Zendesk Developer Advocacy

    Hey Carlos! We don't have any way of returning tick fields to anonymous users, but we do have a bit of a workaround that may work for you. With the Show Many Ticket Forms API, you can return the fields in a particular form to anonymous users. For some reason the singular version of this API requires credentials, so you would just pass in the ids as part of the "many" query.

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  • Carlos

    Hi Greg :) thanks for the quick answer. However, api/v2/ticket_forms/show_many?ids= doesn't solve the issue because I don't get any information regarding which values or type of field I'm getting. It's only returning the field id, but nothing else :(. Maybe there's another way to get this information about the field ?


    Thanks ! 

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  • Greg Katechis
    Zendesk Developer Advocacy
    I don't believe that there will be any way to accomplish that then. Could you share your use-case so I can see if I can give you another option?
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  • Carlos

    Yeah sure thanks for the help ! My use-case is to recreate the new request form dynamically in an external website. The idea is that the changes made in the admin center would reflect directly in the form of the external website (conditions, order, fields, etc).

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  • Greg Katechis
    Zendesk Developer Advocacy

    In that case, I would recommend that you set up a middleware service that pulls your data in from Zendesk with an API token in a safe environment and then you can pass that data from your middleware to the website with whatever authentication methods work for you. It is an extra step, but it would ensure security and keep things relatively up to speed, if not for a bit of a delay while it's going through the middleware layer.

    -1
  • Mitch Ryan

    Greg-Katechis, please I'm begging you, could you please respond to this issue here: https://support.zendesk.com/hc/en-us/community/posts/4408861024794-Zendesk-OpenAPI

    You indicated a long time ago that you would have some news available for us very soon, but we haven't heard from you since and you don't seem to respond to people tagging you in that response so I had to find you here instead.

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