We are planning to implement Zendesk very soon and one of our requirements was to use Zendesk with our on-premise 3CX system. We were told that Zendesk works with the 3CX web or desktop app only. However since we wish to use our physical phones instead of the app we were told that this was not possible but that we could use Talk to forward calls to a number and extension. However we are not sure that this would work for us since we use an IVR menu for incoming external calls and Hunting groups. Our service provider who is managing our on-premise 3CX VoIP PBX has no experience with integrating ZD with 3CX and asked us if we could direct them to any technical docs which might help in how best to implement this. Any help would be much appreciated.
Please sign in to leave a comment.