Pathetic - Unable to request help with an enterprise plan
AnsweredI am spending a lot of time rummaging through useless help pages or being redirected to the community to figure out how to ask for help. This is absolutely ridiculous. I have an enterprise account and you hide behind 20 layers of chatbots, pages that show useless solutions and the community before reaching someone to help from your team
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Hi Pat -
I just took a look and it appears you were able to get help from a support agent shortly after you posted this, but do let us know if you're still looking for assistance with anything.
I have passed this post along to the team that manages our bot experience as well so that they're aware of the experience you had. -
Yes, a customer support software company should have zero seconds with bots once a person requests "agent" etc.
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its total tosh agreed! way too complex takes flaming ages
and then they answer hours later sometimes and hit you with a canned answered . oh you are not online - will close ticket...
TBH the chat thing is quite useless - takes you in circles
much better for what really works time and tested:
create new request > search articles > non there ? ok submit ticket with topic area/ billing or product area
horrifically bad support center for a company that sells SAAS.,. it really doenst add up
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