Changing the answerbot avatar
Completed
Posted Mar 10, 2023
Hi Team,
It would be great to have the configuration in Admin Centre to be able to change the Answerbot avatar to be something more representative of the bot persona you are trying to create which could be connected back to your brand. The current Answerbot avatar (a square with two dots) doesnt feel as engaging to customers as a cool branded avatar could be.
Thanks
22
17
17 comments
Official
Shawna James
11/14/23 update: this feature has been released! More information here.
Hi all, thank you so much for your comments here. I wanted to make folks aware of a older thread on this matter: https://support.zendesk.com/hc/en-us/community/posts/4753526760602-Option-to-replace-AnswerBot-Icon-in-Flowbuilder
We are going to close this thread for comment and move all future conversation on this product feature request over to that post to simply our responses, tracking, and updates from PM's. All comments and upvotes on this thread have been recorded so please don't feel the need to repost your notes in the other thread.
Thank you for your time and energy helping bring awareness to this feature request!
0
Official
Shawna James
11/14/23 update: this feature has been released! More information here.
Hi all, thank you so much for your comments here. I wanted to make folks aware of a older thread on this matter: https://support.zendesk.com/hc/en-us/community/posts/4753526760602-Option-to-replace-AnswerBot-Icon-in-Flowbuilder
We are going to close this thread for comment and move all future conversation on this product feature request over to that post to simply our responses, tracking, and updates from PM's. All comments and upvotes on this thread have been recorded so please don't feel the need to repost your notes in the other thread.
Thank you for your time and energy helping bring awareness to this feature request!
0
Sean
Zendesk, PLEASE change this. It seems like this issue has been raised since long time ago. It wouldn't take too much of developer's time to update this feature. The current icon looks absolutely soul-less and has no meaning to it. From a brand and marketing perspective, this is one big reason not to use this service. This is the first icon that every customer encounters when they face the web widget.
1
Caitlin
Adding another vote to please update this feature!
1
RG
Is there a CSS class or ID anyone is using to override this?
1
Peter Borrell
I would also find this a great feature. My branding department wants to be able to change the answerbot avatar to our custom logo for the company chat bot.
2
Mike Petersen
It has been a couple of weeks now, and still no feedback from Zendesk!
3
Costel Ciurea
I would love to see someone from Zendesk actually jump in and provide some updates on this.
0
Paul Riscalla
Agree with Mike! This is such a simple feature available on other platforms. Zendesk is surprisingly behind on some common features like this that you would expect to have.
2
Mike Petersen
Still in a holding pattern??? Still do not see any update on this.
1
Dave Kelsen
Also agree, what's the hold up?
1
Post is closed for comments.