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Changing the answerbot avatar
Completed
Posted Mar 10, 2023
Hi Team,
It would be great to have the configuration in Admin Centre to be able to change the Answerbot avatar to be something more representative of the bot persona you are trying to create which could be connected back to your brand. The current Answerbot avatar (a square with two dots) doesnt feel as engaging to customers as a cool branded avatar could be.
Thanks
22
17
17 comments
Official
Shawna James
11/14/23 update: this feature has been released! More information here.
Hi all, thank you so much for your comments here. I wanted to make folks aware of a older thread on this matter: https://support.zendesk.com/hc/en-us/community/posts/4753526760602-Option-to-replace-AnswerBot-Icon-in-Flowbuilder
We are going to close this thread for comment and move all future conversation on this product feature request over to that post to simply our responses, tracking, and updates from PM's. All comments and upvotes on this thread have been recorded so please don't feel the need to repost your notes in the other thread.
Thank you for your time and energy helping bring awareness to this feature request!
0
Eliot Chen
The current avatar cannot be more representative of its own characteristic.
1
Heidi Washington
Totally agree. For companies wanting to build a personalized approach, we need to be able to add real faces or brand icons to build the brand image and ensure trust.
2
Jonathan Aldridge
We cannot enable any Zendesk bot due to this avatar restriction - therefore we are stuck using custom scripts to hack the widget, and putting desired projects on hold until this is available.
Is there any timeframe available for this much requested and surely rather simple enhancement?
1
Audrie Jurgens
I agree. We have a Bot with a distinct personality who is our company mascot and we should easily be able to use his avatar. The existing avatar is soulless and the color clashes horribly with the rest of the messaging window that was carefully styled.
What is the timeframe for this necessary function to be added to Messaging?
3
Mike Landers
Any update on this issue? It seems puzzling that a feature this common still has no progress.
2
Paul Riscalla
Also interested, this is a basic feature that every competitor product has!
2
Andy Schulz
Agreed. I would like to see this be modifiable as well.
1
Dave Kelsen
Also agree, what's the hold up?
1
Mike Petersen
Still in a holding pattern??? Still do not see any update on this.
1
Paul Riscalla
Agree with Mike! This is such a simple feature available on other platforms. Zendesk is surprisingly behind on some common features like this that you would expect to have.
2
Costel
I would love to see someone from Zendesk actually jump in and provide some updates on this.
0
Mike Petersen
It has been a couple of weeks now, and still no feedback from Zendesk!
3
Peter Borrell
I would also find this a great feature. My branding department wants to be able to change the answerbot avatar to our custom logo for the company chat bot.
2
RG
Is there a CSS class or ID anyone is using to override this?
1
Caitlin
Adding another vote to please update this feature!
1
Sean
Zendesk, PLEASE change this. It seems like this issue has been raised since long time ago. It wouldn't take too much of developer's time to update this feature. The current icon looks absolutely soul-less and has no meaning to it. From a brand and marketing perspective, this is one big reason not to use this service. This is the first icon that every customer encounters when they face the web widget.
1