Microsoft Editor Extention

7 Comments

  • Tipene Hughes
    Zendesk Developer Advocacy

    Hey Pierre Larochelle

    Unfortunately since this is a 3rd party tool, we’re unable to troubleshoot this on our end. I’d suggest reaching out to the Microsoft support team directly for further assistance.

    Sorry I couldn’t be more help!

    Tipene

    -1
  • Malcolm Miles

    Microsoft Editor works on every other Web page I have used. It does not work on the Zendesk Support edit boxes so there is something your code that is blocking Microsoft Editor from working.

    Oddly in works in this edit box but not in your Support application.

    0
  • Troels Lemming Müller

    Please look more into this as you're still not supplying native spellchecking in Zendesk and are now breaking 3rd party solutions.

    It takes 5 min to test the extension, so there is a difference on unable to troubleshoot and unwilling to troubleshoot.

    There are multiple other examples that text replacement options do not work in Zendesk:

    https://support.zendesk.com/hc/en-us/community/posts/5395298948250-Autocorrect-suddenly-no-longer-working-in-Admin-Ticket-Reply-area-

    https://support.zendesk.com/hc/en-us/community/posts/5401996043162-Mac-OS-text-replacements-shortcuts-not-working-in-latest-update-

     

     

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Troels,

    We have to take a pretty strong stance on not supporting third-party extensions. That being said based on the description this issue is tied to the same ckEditor bug that the links you've provided are related to. I've attached that to the bug report that we have ongoing internally. Once the ckEditor bug resolved, I'll update this thread. 
    0
  • Malcolm Miles

    Something's changed as Microsoft Editor is now working.

    1
  • Pierre Larochelle

    Yes we noticed the same thing it started working again a few days ago.

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Glad to hear it's working folks, I'll continue to monitor the ckEditor bug until it reaches resolution. 
    0

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