Custom fields are not showing up in Zendesk support ticket

Answered
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Naresh Gondu

Posted Mar 13, 2023

Hi Team,

 

Post the March 2023 update, we are not seeing some of the custom fields, JIRA ID, Type etc. in the support tickets.

 

However, in the Admin settings, the custom fields are active.  Can you suggest if there is a change post the update and how we can get these back enabled in the ticket.

 

Thank you!

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