My company encountered an issue last week where tickets were being created in ZenDesk when two distribution groups were being mailed at the same time. These are Office 365 mailing groups. And it only happens when both are mailed and not one or the other alone.
We looked through both distribution groups, and none of the addresses in it is our support address for ZenDesk. And none of the emails in the distribution groups forwards to that address either. I looked at the ticket history in ZenDesk, and it shows the ticket as having been created from an email that got sent directly to the support address.
We have no idea why it could be happening. Has anybody experienced something like this before?
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