Records related to Teams and Zendesk integration.

4 Comments

  • Erica Girges
    Zendesk Developer Advocacy
    Hi Yoon, 
     
    Just to clarify, are you looking for reports on Side Conversations through Teams or updates on tickets created from Teams?
     
     
    1
  • 윤성현_서브원

    Hi Erica,
    First of all, what you want to check is the access history.
    I was wondering if it is possible to check logs in Zendesk when updating a ticket in Teams or logging in to Zendesk from Teams.

    0
  • Erica Girges
    Zendesk Developer Advocacy
    Thanks for clarifying! If you're not already using it, our Explore platform should allow you to get most if not all of this data. All tickets created from Teams should have the tag ms_teams_created. You can use this as a filter to generate reports. 
    0
  • 윤성현_서브원

    Hi Erica,
    Thanks for letting me know your good ideas.
    However, what I want is for management through recording in the audit log.
    So, I wanted to check before creating ticket data.

    0

Please sign in to leave a comment.

Powered by Zendesk