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Make it possible to set moderation rules for specific topics



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Jack D Williams

Zendesk Luminary

Posted Mar 14, 2023

 

Feature Request Summary: 

Please make it possible to set certain moderation rules for specific topics. I don't want to have to moderate every comment/post, but I would like to heavily moderate certain areas of the community (feature requests, bug reports, etc.) 

Description/Use Cases: 

We have our feature requests in a topic. Currently, the options are to have no moderation or to have every post and comment moderated.

It would be handy for things such as noticeboards and restricted areas of the forum, where the content needs moderating more to ensure quality.

Business impact of limitation or missing feature:

At the moment every post needs to be moderated, which is time consuming for us and also disappointing for our end users, as their comments and posts are not seen instantly and can delay the conversation.

 


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1 comment

Certainly! Here's how you can set moderation rules for specific topics:

  1. Identify the topics: Start by identifying the specific topics or keywords that you want to set moderation rules for. For example, if you have a chat or discussion platform, you might want to moderate topics related to hate speech, explicit content, or sensitive information.

  2. Define the rules: Once you have identified the topics, define the specific moderation rules that you want to apply. For example, you might want to automatically flag or block messages that contain certain keywords, or enforce certain guidelines or community standards for specific topics.

  3. Choose the moderation method: Next, choose the moderation method that you want to implement for the specific topics. This could include automated moderation using natural language processing (NLP) algorithms, manual moderation by human moderators, or a combination of both.

  4. Implement the rules: Implement the moderation rules using your chat or discussion platform's moderation tools or APIs. This might involve configuring filters, setting up automated moderation scripts, or training machine learning models to detect and moderate specific topics.

  5. Test and iterate: After implementing the moderation rules, thoroughly test them to ensure they are working effectively. Monitor the results and iterate on the rules as needed to improve accuracy and effectiveness. Continuously update and refine your moderation rules to adapt to changing topics and user behavior.

  6. Communicate guidelines to users: Finally, clearly communicate the moderation guidelines and rules to your users. Make sure they understand what is allowed and not allowed in the specific topics, and provide a way for them to report any violations they come across.

By following these steps, you can set moderation rules for specific topics and create a safe and inclusive environment for users to engage in discussions and interactions on your platform.

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