Ability to ink a separate answer flow in a tree
Hi, I'd like the ability to redirect to a separate answer flow. Let's say I have a "Can't login" answer tree, and part of the process is asking if they need to reset their password (one reason why they can't login) or if they forgot their email (a separate scenario, for example)
In this case, I already have an answer tree for "reset password" so I'd like to push the user (if they select "yes" I forget my password and need to reset it") to the existing RESET PW tree, as opposed to me having to re-create the same Password reset flow within the Can't login flow.
I'm trying to prevent having to manually re-type the SAME flows, and that brings me to the issue with not being able to clone answer trees within the same bot....
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Hi Allison,
Thank you for taking the time to share your feedback. I will capture this for future consideration. In the meantime, you can copy/paste steps (along with the steps within) across answer flows to reduce the time in manually recreating those steps. Hope that helps.Thanks
Lisa -
I was not aware of the copy/paste within the same branded chatbot, that's good to know. However, the desire to copy/paste in a separate chatbot would be great! I have 4 branded chatbots, and some of the steps are the same, so it would be great to copy the flow and then just tweak the verbiage and articles linked. Thanks for your consideration Lisa Tam
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