Reporting Resolved Chats



  • Dane
    Zendesk Engineering
    Hi Judy,

    As it turns out, there's no specific metric for this use case. The only option is the one that you are currently planning which is to tag chats whenever it's completed by agents.
  • Efrat Barak Zadok

    How come there is no built in metric similar to one-touch resolution for tickets - but fir live chats?
    I want to capture how many chats were resolved in a single session without further investigation via ticket?

  • Ivan Miquiabas
    Zendesk Customer Care
    Hi Efrat, 
    Thanks for reaching out! Unfortunately, One touch resolution for chat is not something that can be extracted/reported via Zendesk Explore for now. But you can always write a feedback to our Product team to add that as a metric for Zendesk chat reporting. 
    Here are the available metric for Live chat reporting on Explore
    Hope that helps! 

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