Blacklisting of problem customers


  • Giorgos Kotsikis

    Hi Masako,

    I understand that you may be experiencing the same issue as me. However, I have discovered a helpful workaround that could be convenient for you as well.

    If you are utilizing the answer bot flow, you can implement a "branch by condition" feature within the flow to limit access for certain problematic customers from using the messaging service. This will allow you to better manage and prioritize your customer service interactions.

    Here is an example of the settings you can use:

    "branch by condition" 

    From here, you can customize the messaging and settings according to your specific needs and preferences.

    I hope this solution proves helpful to you! Let me know if you have any further questions or concerns.


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