Feature Request Summary:
I would like to add a condition step to blacklist customers with problematic behavior and guide them to an email channel before forwarding them to an agent in the flow builder.
Because of the Web, it is difficult to blacklist a customer's IP address or e-mail address.
Blacklisting would be possible if highly accurate information could be obtained to identify individuals.
Business impact of limitation or missing feature:
We want to create an environment where agents feel comfortable in their work.
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