I am looking for an easy way to copy information from custom fields into the public reply automatically.
My current problem is that I am using Zendesk to manage tickets reported by end users, but my internal developer team uses Jira. I did find the plugin but there are some pain points open:
- I have enabled a chatbot that asks for custom fields to describe a malfunction within my software (how to reproduce a bug - what is expected - what happens instead). I need these fields to be automatically copied into the ticket as a reply. Therefore if I create a Jira ticket out of it, all the information is already pasted.
- I did find the 'Field Mapping' feature in the Jira-Zendesk integration, but I cannot include all 3 custom fields into a single jira field.
- Last but not least, I could avoid all that if I would have the possibility to include custom fields in the public reply. I have already set up a macro that inserts a template, but I want my end user to trigger that macro automatically.
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