Reporting on Agent adding tag



  • Zach SK

    Unfortunately, you cannot report on this for tags but you can for fields. Instead of having a trigger apply a tag, create and hide a checkbox field and have the trigger check the box. This way you can report on the field change.

    This thread sheds a little more light on this:

  • Frank Ferris

    The checkbox solution should work. Alternatively if you don't have TONS of agents, you could use a unique tag for each agent for easier reporting, but obviously not the most scalable solution.


Please sign in to leave a comment.

Powered by Zendesk