Zendesk Widget, AnswerBot, and ChatGPT
I was wondering if there are any development or upgrade plans for Zendesk's Widget that would allow Answer Bot to provide answers on the widget in the form of a conversation with the user who asked the question based on online Help Center content, similar to Chat GPT, rather than just recommending the closest article from the Zendesk Help Center content. Alternatively, I'd like to know if there is currently a way to implement the Answer Bot widget in the aforementioned manner, using the ChatGPT open API, and so on.
Hello, I'm Shiyu, and I look after the Answer Bot product team. Thank you for your valuable feedback, and I want to assure you that we are actively exploring the above use cases. I will keep you updated on any progress and share further updates in this thread. Thanks
Thank you for sharing your question with the Community! We definitely have been looking into LLM's in an effort to continue to expand on our AI features and capabilities. Since that isn't readily available, we do have a list of recommended and supported AI chatbots that you could look into.
Hope this helps!
Good day, Erica.
Thank you for your response; however, I have a more specific question.
Most importantly, I'd like to know if there is currently a way to have the Zendesk widget provide an AI-generated, conversational answer based on the content of the Guide, rather than simply presenting a list of articles that most closely answer the question, as Zendesk Answer Bot does.
Are there any AI Chatbot solutions on your list that allow for this?
It does look like some options listed have dynamic response capabilities. As these are third party chatbot providers, I would recommend taking a deeper look at them to determine if any of them best fits your needs.
Does the "Make an API" call feature in Zendesk Answer Bot will be able to query Chat GPT include dedicated parameters?
You can use the Make API call step to connect to ChatGPT. The missing part today is the ability to include end-user input as a parameter in the API call.
Any news if and when end-user input or our KB can be added as input?
I am also interested on Joonmo question. We would like to try to send users a reformulation of what's the 3 link articles contain (as we suspect the user don't read them). So it would consists in getting the 3 links generated by AnswerBot, the initial ticket description, and ask chatgpt to formulate a proper answer.
As I understood we can connect to chatgpt, but not sending the ticket description, is that correct ?
Otherwise, do you plan to update the outputs of Answerbot soon?
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