How to track and reopen unanswered conversations

Answered

2 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Damien,

    I see Benj from advocacy is working with you on this and getting more information. If he needs to escalate the conversation with the engineering team, he will do it in the ticket that you already have opened. 

    Thanks,

    Ramin

    0
  • Damien Messe

    Thanks for the answer Ramin. I wanted to share this feedback with the community in case someone has experienced the same problem or maybe I'm missing something obvious.

    0

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