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ZAF + Unified Agent Status?

Planned


Posted Mar 22, 2023

Is it possible to get an agent's status via ZAFClient? I wasn't able to find any documentation. I'd also like to change a status programmatically via ZAF or a REST API. Is it possible to do this?  


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Widson Reis

Zendesk Product Manager

Hi RC Maples,

There's a new set of APIs called Agent State Availability APIs, currently, in beta, that should be released as GA in the upcoming months and will allow users to do exactly that. 

Cc: Volkan Akdugan

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Hi Widson Reis

Great, thank you! I've just signed up for the EAP :D

Happy to share more about our use case!

Cheers,

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