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5 comments
Pedro Reis
So, if there is that possibility when contacting zendesk support via messaging, how can we receive a sound notification when a zendesk support agent replies? I don't see any option to enable sound on the window. Probably you need to activate it on your account.
0
Audrey Ann Cipriano
Hi Pedro, I see you have opened a ticket with us as well regarding this issue. One of our support advocates will check and investigate this with you. Thanks!
0
Pedro Reis
I spent hours with your agent, but he didn't help at all, he doesn't seem to understand that I am talking about the messaging window of Zendesk support. He thinks that I am talking about our account, which is not the case, as we don't use messaging.
2
Pedro Reis
So resuming, since the ability to enable sound exists, why it is not enabled on Zendesk Support Messaging Window?
1
Joe
We faced the same error. All the sounds only applied to the Chats, not to the Social Messaging.
Will that be fixed?
1