Recent searches


No recent searches

It would be great if we could limit agent visibility for things like seeing other agents status on talk/chat

Not Planned


Posted Mar 23, 2023

Basically what I'm looking for is a way for agents to see if there is a queue, but not be able to see if their peers are available, away, etc. Basically to cut down on people who watch for that and then talk to their manager about "why isn't this person online when this person is" etc. Essentially I only want managers and leads to worry about agent status.


1

1

1 comment

Official

image avatar

Sean Chuang

Zendesk Product Manager

Hello, 

Thank you for your comment. At this time, we are not considering this for our roadmap. 

Thanks,

Sean

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post