Can I pull an email address from a custom Regex field and make it a CC on a ticket?
Answered
Posted Mar 23, 2023
I use a form in my help center with a custom field to collect an email address (not the requester's email). It's a Regex field that allows me to restrict the email address to the specific domains we allow. The submitted form is picked up by our API and sent to a different system that will have an error if it receives emails outside the allowed domains.
Is there a way that I can add the email address from that custom Regex field as a CC on the resulting ticket?
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