Can I pull an email address from a custom Regex field and make it a CC on a ticket?
I use a form in my help center with a custom field to collect an email address (not the requester's email). It's a Regex field that allows me to restrict the email address to the specific domains we allow. The submitted form is picked up by our API and sent to a different system that will have an error if it receives emails outside the allowed domains.
Is there a way that I can add the email address from that custom Regex field as a CC on the resulting ticket?
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Hi Andrew,
I'm thinking that it's possible by the use of custom webhooks and the ticket update API. However, this is just an idea I have but the implementation for it is outside our scope.
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Understood, thanks Dane. I've got some more learning about webhooks to do.
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Andrew Kenny did you find a solution to this? I want to send an e-mail to an e-mail address in a custom field and it seems like the only way to do this is through webhooks
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I wasn't able to sort out webhooks, but that's likely a me problem rather than a Zendesk problem.
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