Can I pull an email address from a custom Regex field and make it a CC on a ticket?

Answered

4 Comments

  • Dane
    Zendesk Engineering
    Hi Andrew,

    I'm thinking that it's possible by the use of custom webhooks and the ticket update API. However, this is just an idea I have but the implementation for it is outside our scope.
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  • Andrew Kenny

    Understood, thanks Dane. I've got some more learning about webhooks to do.

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  • Matt Way

    Andrew Kenny did you find a solution to this? I want to send an e-mail to an e-mail address in a custom field and it seems like the only way to do this is through webhooks

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  • Andrew Kenny

    I wasn't able to sort out webhooks, but that's likely a me problem rather than a Zendesk problem.

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