Ability to merge branches of an answer
With Flow Builder, I'd like to branch out to a separate answer tree and not have to duplicate the same information on two separate branches. I find myself reusing information in a separate answer, so it would be helpful to be able to redirect a user to a separate Tree ID (Zingtree has this).
I don't want to have to manually re-create the same information in one tree when it was already created and published in another. On top of that, flow builder does not allow the ability to copy/paste tree branches/steps and insert into a separate tree...the ability to copy/paste only lives inside the current tree you're working on (which is really only helpful for the transfer to agent steps)
Another feature request: Ability to customize your "closing" flow, aka, if I transfer to an agent, I'd love to somehow store that template, then easily select it and insert (without having to add it in EACH time) I want to transfer. Flow Builder "templated responses" would be pretty helpful to ensure consistent brand voice across all chatbots/flows and help streamline the creation process.
Thanks for sharing this feedback everyone! Since we already have a request related to this, I'm going to close this one for comments and encourage everyone to share their feedback here instead: Connect other Flows from Present Options step
I'll also be sure to pass this feedback along to the appropriate team :) Thanks again!
Allison Sargent Completely agree. This existing feature request is for the same pain point around non-modular Flows:
Messaging Web Widget: Flow Builder > Connect other Flows from Present Options step
Writing a new version of our bot takes days or even weeks, whereas it could be done in mere hours if copying steps worked as expected and/or if we had modular Flows.
Agreed! The flow becomes very unwieldy with all the duplicated branches. Makes it hard to manage and maintain consistency.
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