Recent searches


No recent searches

Side Conversation Reporting

Answered


Posted Mar 28, 2023

Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there. 


0

2

2 comments

image avatar

Anne Ronalter

Zendesk Customer Care

Hello Kristina,

Thank you for your Feedback on that.

"There isn't a dataset in Explore that allows you to report on side conversations out of the box."

More details on this topic and a possible workaround can be found here:
Can I report on side conversations?
 

0


Anne's solution is the best way! Set this up ourselves months ago and it worked great, but agree this should be more intuitively built into the product

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post