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Tree view of articles in help center
Posted Mar 28, 2023
Hi
I'm currently trying to create a tree view of my helpdesk to assist users orienting themselves within the helpdesk.
As an example - see the following article from Microsoft which has an example of this in the side bar.
I've had a look at the API documentation, but I cannot see a way to access category information, then subsequent sections etc, but this information isn't available for articles.
Our users are finding that the breadcrumb information available at the top of the article isn't sufficient when navigating through our helpcenter which is quite nested.
Is this a known issue/are there any known solutions which use something other than the API I've looked at?
Many thanks
UPDATE - I've found this answer within the forums, but this seems to do A LOT of work everytime an article is loaded. Surely there is a better way to achieve this?
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1 comment
Marco Dorr
Hi Christopher,
I just came across your post after implementing the solution you've found for our Helpdesk.
It sure is a lot of work when the article is loaded so we ended up doing this:
- Only load the categories at the start
- Additionaly load the sections of the current category and all articles of the current article's section so we can highlight the current article in the menu tree
- Only load more when a user clicks on another category/section
That way we could reduce the API calls to a reasonable number where everything works smoothly. Still not an ideal solution and I wish there was a native option for such a menu, too. But maybe it helps you to get things going for you if you're still wondering how to implement it. ;)
Regards
Marco
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